Payment policy

PandaDoc is a subscription-based cloud application and we offer a 14-day free trial so that you can assess the suitability of the application for your needs. This trial can be extended upon request if you need more time to assess the software. For upgraded access, you can purchase a monthly or annual plan and the credit card on file will be charged on a recurring basis. We have three paid plans available (Essentials, Business, and Enterprise). When you sign up for a paid plan, you are agreeing to pay and take responsibility for all charges made in accordance with the chosen plan and the following policies.

Cancellation policy

Once a user submits a request for cancellation, no additional charges will be made. However, no refunds (prorated or otherwise) are provided upon cancellation. In the interest of fairness to all of our clients, no exceptions will be made.

Free 14-day trial

PandaDoc offers a free 14-day trial for all of our plans. You are not required to enter payment information, but your plan will expire at the end of the 14th day. If you choose to enter billing information, your first charge will occur at the end of the 14th day after your signup date. If you cancel your account before this first charge, you won’t be billed at all, even if you entered your billing information.

Monthly plan billing

Monthly plans provide month-to-month access, with monthly charges being made each renewal day (the same day of the month that you originally signed up for the plan). Monthly plans automatically renew every month. If you cancel before an upcoming renewal day, you will not receive a refund, but you will not be charged on the following renewal day and henceforth.

Annual plan billing

Annual plans provide year-to-year access and substantial savings over the monthly plans. Annual plans are paid upfront and your agreement will automatically renew every year. If you cancel according to your services agreement and/or proposal before the upcoming renewal date, you will not receive a refund, and will not be charged on the following renewal date and henceforth. If you downgrade to a monthly plan before your renewal date, the change will become effective on the renewal date of your annual subscription.

Failed charges

If PandaDoc is unable to bill your credit card, your account will enter the dunning process and you will then have 10 days from the failed charge date to update your card information before we limit your access to your account. Accounts that have been terminated may be reactivated if valid payment information is entered and the card can be successfully processed for all charges accrued on the account since the failed credit card charge. All unpaid accounts will be deleted after 180 days.