Premium support

So much more than software

As your business partner, PandaDoc provides the onboarding and support services to get you up, running, and achieving more.

Premium Support from PandaDoc

PandaDoc’s Premium Support offers strategic guidance, iterative improvement and continuous training to amplify your success.

Get a PandaDoc expert dedicated to your account

Our Premium Support customers have one dedicated point of contact to support their needs, from providing strategic recommendations to proactive support.

Support Call

Contact us whenever you need, however you want

Premium Support customers can choose from email, chat, or live phone support when they need to be in touch with our PandaDoc team.

Api Support

Stay at the front of our support queue

Our priority routing expedites Premium Support tickets for faster resolution via the ticket portal, where users can view and track the status of their ticket.

Ticket Board Create

G2 High Performer

G2 Leader Enterprise

G2 Leader Mid-Market

G2 Best Usability

G2 Best Results

G2 Users Most Likely To Recommend

TrustRadius - Top Rated

Premium support offer details

Service

Web ticket and email support

Chat support

Ticket portal access

Priority routing to support specialists

Phone support

9am–6pm EST

Free on-demand onboarding

Assigned technical account manager

Response time

<8 hours

<4 hours

Proactive emergency response

<30 minutes

API and complex integration support

What we pride ourselves on

For our Support Team, it’s all about delivering five-star outcomes for our customers.

Wide - Team Together

Knowledge

We stay on top of the latest features and updates so that, when you need help, you have an
informed expert at your disposal.

Responsiveness

We understand your business operations
depend on PandaDoc, so we monitor every
support channel to provide solutions ASAP.

Empathy

We know contacting support is a speedbump
in your productivity and we aim for 100%
satisfaction with every ticket we handle.

"I’ve worked with a lot of different vendors across different industries and I’ve never been more impressed. They respond to me in less than an hour, even if there’s not a fix needed. It makes me feel like they’re always there for us."

Katie Buell

Digital Product Manager

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"PandaDoc not only sounded like the ideal solution to my company’s proposal creation problems, it was the ideal solution."

Edward Farrell

CEO at Mercury ISS

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Contact PandaDoc Experts

Complete the form to get in touch with our team about any of the following services:

Onboarding
Training
Document Conversion
CRM Consulting
API Consulting
Email White-labeling