Product Manager (Payments)

At PandaDoc, we empower businesses with robust CPQ (Configure, Price, Quote) solutions to simplify complex sales processes and deliver a seamless quoting experience. As part of our mission to support the full Quote-to-Cash journey, we’re expanding our capabilities to include subscription management, invoicing, and payment collection—either through direct feature development or seamless integrations with leading billing systems.

PandaDoc's CPQ solution is at the core of this ecosystem, helping businesses:

• Simplify Complex Pricing Configurations: Advanced tools ensure accurate, customer-tailored quotes for even the most intricate pricing models.
• Automate Sales Workflows: Pre-built templates, dynamic pricing rules, and CRM integrations reduce manual work and accelerate deal closures.
• Integrate Seamlessly: Our platform works effortlessly with CRMs, ERPs, and other key business systems, eliminating manual data entry and reducing errors.
• Enable Secure Payment Collection: Collect payments directly through our interface, ensuring a smooth transition from proposal to payment.

As part of our roadmap, PandaDoc is building capabilities for:

• Subscription Management: Manage recurring billing, tiered pricing, and subscription lifecycles.
• Invoicing Automation: Automatically generate and send compliant, accurate invoices.
• Reporting and Analytics: Provide actionable insights with dashboards for subscription performance, revenue trends, and customer retention.

The Role

As a Product Manager, Payments, you will drive the development of payment solutions that integrate with PandaDoc’s Quote-to-Cash platform. Your focus will be on building features for payment processing, collaborating with PSPs (Payment Service Providers), and staying ahead of evolving customer needs in the payments industry. This is a strategic and hands-on role where you’ll interact with stakeholders across engineering, design, and sales to deliver impactful solutions.

Key Responsibilities

• Define and execute the product strategy for payment solutions, ensuring alignment with customer needs and business goals.
• Collaborate with engineering and design teams to build secure, user-friendly payment workflows.
• Integrate with leading PSPs and payment gateways while ensuring smooth implementation of payment methods such as cards, ACH, and digital wallets.
• Work with cross-functional teams to define and prioritize product roadmaps, features, and enhancements.
• Stay updated on payment industry trends, compliance standards, and technologies to inform product decisions.
• Partner with Sales and Customer Success to gather feedback and refine solutions that improve the user experience.

About you

• Experience: 3–4 years in product management, particularly within payments, fintech, or related industries. 
• Knowledge: Solid understanding of payment gateways, PSPs, and various payment methods (credit cards, bank transfers, digital wallets). Familiarity with recurring payments, fraud prevention, and transaction optimization is advantageous.
• Technical Acumen: Comfortable working with APIs and collaborating with engineering teams to build and troubleshoot integrations.
• Analytical Skills: Data-driven decision-making with the ability to interpret trends and measure product success.
• Customer Focus: Deep empathy for customer pain points and the ability to translate insights into actionable product features.
• Execution Excellence: Strong organizational skills to manage backlogs, prioritize initiatives, and meet deadlines in a fast-paced environment.

Preferred Qualifications

• Knowledge of compliance standards like PCI DSS.
• Familiarity with subscription billing models, including usage-based pricing or tiered plans.
• Degree in a technical or analytical discipline (e.g., Computer Science, Finance) or equivalent experience.

Company Culture: 

We're known for our work-life balance, kind co-workers, & creative virtual team-bonding events. And although our Pandas are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team.

Pandas work best when they're happy. We retain our talent by upholding our values of integrity & transparency, and selling a product that changes the lives of our customers. 

Check out our LinkedIn to learn more.

Benefits:

• An honest, open culture that emphasizes feedback and promotes professional and personal development
• An opportunity to work from anywhere — our team is distributed worldwide, from Lisbon to Manila, from Florida to California
• 6 self care days
• A competitive salary
• And much more!

PandaDoc is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

EXTERNAL RECRUITERS

Approval Requirement

The use of external recruiters/staffing agencies requires prior approval from our HR Team. The HR Team at PandaDoc requests that external recruiters/staffing agencies not to contact PandaDoc employees directly in an attempt to present candidates. Complying with this request will be a factor in determining future professional relationships with PandaDoc.