As businesses and competition grows, more companies are turning to deal desk software to organize their processes and close more deals.
If this sounds like something you need, we’re here to help.
What is Deal Desk Software?
Deal desk software organizes a sales team’s quote-to-cash workflow.
These are primarily used in B2B and SaaS companies to help manage complex sales processes, papers, and status updates.
Deal desks can incorporate large teams of relevant stakeholders within sales, finance, product marketing, product management, legal, customer success, and more as needed.
Key Features:
- Workflow automation: set up who is on your team, what their role is, and hook integrations with your CRM, proposal management system, and contract management software.
- Approval management: set the order for document approvals before it’s moved to the next step.
- Pricing and discount management: establish, change, and track pricing and discounts in with one tool
- Contract generation and management: Use a pre-built template to generate proposals and contracts faster, while easily seeing their statuses.
Why do I need deal desk software?
Sales within B2B can be complex and challenging.
It doesn’t need to be more complicated by a lack of organization and process.
If you’re not currently using deal desk software, chances are things are slipping through the cracks.
Missed follow ups, lost sales opportunities, time lost to manual processes, and more can be costing you revenue without even realizing it.
Not to mention the increased risk of being out of legal and regulatory compliance.
Paying attention to customer needs is an imperative part of revenue operations.
There are a few key players when it comes to who can benefit most from deal desk software.
By including stakeholders and sales reps, your deal desk team can streamline the buyer’s journey by avoiding bottlenecks and close deals.
- Professional services: consulting firms and other large, complex professional services with many moving parts in the contract process. KISS Professional Solutions increased their close rate by 20%
I have been using PandaDoc for about five years and find it invaluable for our quotations and order processing. Our quotations are engaging, factually correct and the tracking visibility is fantastic.
Luke Duggan, Group General Manager, Kiss Print Solutions
We’ve only been using PandaDoc for a couple of months but in that time we have seen a 50% increase in sales conversions. As much as I’d like to put it down to our fabulousness, we have to take our hats off to PandaDoc. It allows us to respond quicker to quotation requests and track the client’s activity.
- Enterprise software: large companies that sell intricate software to other enterprise-level companies (B2B, Saas) need a high level of flexibility, customization, and have several steps within their sales cycles.
Plutora saw a 10% close rate improvement with PandaDoc.
The visibility and standardization across the spirit teams is priceless. Having the ability to understand the lifecycle of a deal from concept to closure allows us to streamline our sales process.
Nathan David, Global Vice President, Sales Strategic Accounts at Plutora
- Finance: financial services are a complex field that require a lot of double-checking for compliance and legal regulations. Services such as investing, insurance, or any type of financial product or service can benefit from deal desk software.
hpc saw a 20% increase in close rate.
In one day I can easily have six or more sales calls that need a proposal. Typically I’d wait until the end of the day to send them out. With PandaDoc, I can enter call details into HubSpot CRM, create a custom proposal with dynamic pricing tables, and get approval from my boss all within 36 minutes. I no longer need to compartmentalize my sales tasks.
Matt Nyman, Client Success Manager
- Construction and manufacturing: these industries deal with a lot of complexities when it comes to vendors, sales, imports, exports, project terms, prices varying by project and location, and more. All of this is more easily managed with deal desk software.
PJ Callaghan increased their close rate by 40%.
PandaDoc is not only simple to use but has allowed me and my team to be more efficient and consistent with the proposals we send. We’re a 4th generation construction company that has been in business since 1948 and PandaDoc has accelerated us into the digital age.
Thomas Burket, President, PJ Callaghan
Above Green quadrupled their sales pipeline with PandaDoc.
PandaDoc helps us work faster and smarter, and the PandaDoc team has gone above and beyond to support our organization’s implementation of proposal technology.
V. Bataoel, Cofounder, Above Green
Key benefits of implementing deal desk software
- Simplify the sales process: If you’re selling multiple services or products, deal desk software can easily manage the various areas of price, terms, conditions, legal requirements, and more.
Learn how Directive saw an 82% reduction in their proposal review cycle and a 14x reduction in proposal creation time with PandaDoc.
- Data-driven decisions: deal desk software has the ability to sort and analyze data from high volumes of proposals and sales contracts, giving you the insights to what’s working and what’s not while saving on hours of manual admin.
- Higher volume: manage more deals with deal desk software by prioritizing important deals, follow-ups, and closing more sales as a result.
Learn how blueface increased their close rate by 12% and sales by 21% with PandaDoc.
- Efficient cross-team communication: having multiple teams in your deal desk allows for streamlined communication between departments. Rather than having to ask, share, email, everyone can look in the same spot for quick answers.
- Risk management: perhaps arguably the most vital aspect of deal desk software is its ability to ensure all proposals and contracts are legally compliant, requirements are met, and pricing is accurate.
- Increased revenue: with more organization, communication, and clarity, your business has an increased potential to close more deals in less time driving revenue.
Learn how uptimehealth saw up to 2 weeks reduction in their sales cycle and a 20% improvement in close rate.
How deal desk software works
Deal desk software automates processes that make everything from the quote to the sale simple and easy to understand.
This helps your sales team to better organize their data and have clear visibility into deals and what stage they’re at.
By having all the necessary information in one convenient dashboard, your salespeople can see which deals are closed, and which are stalled, allowing them to close more deals faster.
Establish teams
Create the teams you need by adding people from departments like sales, marketing, finance, IT, legal, and more to ensure all the appropriate stakeholders have access.
Integrations
There are a number of customizations available that can help you keep track of where things are in the process so nothing gets missed.
An easy way to do this is through integrations. PandaDoc helps you integrate your CRM, CPQ, or ERP tools your team uses.
Potential sale
When you have a new lead, or an existing customer, there’s always the chance to upsell, renew, or cross-sell.
Deal request
After the sales team generates the deal, it will be forwarded to the right team internally for more details on the product, service, pricing, and other variables needed to detail the contract terms.
Deal review
Once the sales deal is filled out, the teams on the deal desk have an opportunity to make sure it’s compliance, aligned with goals, has a good profitability to risk ratio, and is ready for financial review.
Approval
Contracts and proposals are able to be reviewed and approved within the deal desk, allowing teams to set predefined structured approval workflows to key stakeholders.
Negotiate
Negotiating on terms and price are easy with deal desk, allowing quick contract and proposal changes right in the software in-line with the company’s structure.
Closing
When the party has agreed to the terms, closing the sale is done within deal desk.
Signatures, dates, and any required supplementary documents can all be managed here.
Close more deals with deal desk software
If you’re reading all this nodding your head, saying “yes, I need that!” Then we’re here and ready to help make your complex deals less complicated.
PandaDoc is an excellent all-in-one solution. Our deal room helps improve your sales pipeline.
Measure metrics from deal structures (and by deal size) to see how to shorten the deal cycle by improving sales operations.
From our deal room, to proposal templates, and more, our customers have seen the difference it makes.
The deal desk process is efficient with your cross-functional team, driving more high-value deals.
Disclaimer
PandaDoc is not a law firm, or a substitute for an attorney or law firm. This page is not intended to and does not provide legal advice. Should you have legal questions on the validity of e-signatures or digital signatures and the enforceability thereof, please consult with an attorney or law firm. Use of PandaDoc services are governed by our Terms of Use and Privacy Policy.
